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Service Quality: Definition, 5 Dimensions and Implementation
By Indeed Editorial Team
Updated June 17, 2022 | Published March 2, 2021
Measuring and improving service quality can increase your organization's profits and reputation. Regardless of the industry, service quality can have a direct impact on your company's ability to satisfy customer needs while remaining competitive. Learning how to measure and improve service quality is a valuable skill, but it requires research and expertise.
In this article, we discuss what service quality is, why it's important and how you can ensure a consistent level of service quality.