1. It is a written communication to another person. a. Letter b. Fax d. Report c. Fax Cover sheet 2. It is a telecommunication technology used to transfer documents over the telephone. a. Letter b. Fax c. Fax Cover sheet d. Report 3. It is usually the first page of the documents that you are sending. a. Letter b. Fax c. Fax Cover sheet d. Report 4. It is a document that presents a specific content submitted to an individual or in public. a. Letter b. Fax c. Fax Cover sheet d. Report 5. It allows you to send information, newsletter, resumé or brochure to many people. a. Mail Merge b. data source c. Fax Cover sheet d. Report 6. It is a file that contains the information to be merged into a Word document. a. Mail Merge b. data source c. Fax Cover sheet d. Report 7. It should be written firmly but politely with the assumption that the error will be cheerfully and immediately corrected. a. Claim letter b. collection letter e. credit d. Goodwill letter 8. It is a reminder to a customer for his unpaid account. a. Claim letter b. collection letter c. credit d. Goodwill letter 9. It is applied and granted upon the submission of information and requirements to guaranty the good paying of an existing prospective customer. a. Claim letter b. collection letter c. credit d. Goodwill letter 10. A letter that aims to sell good reputation, build, a good relationship with thee customers, retain existing customers and probably win new customers. a. Claim letter b. collection letter c. credit d. Goodwill letter 11. It allows prospective customers to see what customers to see what costs would be involved for the Work they would like to have done or product they would like to buy. a. Sales Quotation b. Semi Block Form c. indented Form d. Block form 12. It is a form of business letter that the paragraphs beginnings are indented; all other parts are set on the left margin. a. Sales Quotation b. Semi Block Form c. Indented Form d. Block form 13. It is a form of business letter that the address line and paragraphe beginnings are indented; all the other parts are set on the left margin. a. Sales Quotation b. Semi Block Form c. Indented Form d. Block form​